PSTI Statement of Compliance
At Dimplex Fires we endeavour to provide products that are fully compliant and safe for our users.
Statement of Compliance
Our Statement of Compliance specifies the support period of security updates in terms of an end date, however, we will endeavour to provide security updates beyond this date, up to two years from the date of purchase
How to Report Security Issues
We strongly encourage organizations and individuals to contact Glen Dimplex Flame Europe security team to report any potential security issue. To report a security or privacy vulnerability, please contact via the support web address http://www.dimplexfires.com/support or please send an email to flamesupportuk@glendimplex.com with the product model and software version, describe the detailed security issue to us. Glen Dimplex Flame Europe will endeavor to respond to the report within 10 working days. Glen Dimplex Flame Europe will need to obtain detailed information about the reported vulnerability to more accurately and quickly begin the verification process.
Product Security Support Policy
We try to provide constant security updates for our IoT products. Security updates usually include the latest security patches, security vulnerability repairs, and other security improvements. We will maintain security updates for some device models for at least 2 years from the date the product is first placed on the UK market.
*The corresponding security support period for the product will not be shortened on this basis. We will announce the new support period if it is extended.
List of products supporting security updates:
Oakridge ORG20
Release date Security Update EOL
2026-09-01 2028-09-01
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